Tài liệu tham khảo theo đề cương chi tiết
Managing Hospitality Organizations : Achieving Excellence in the Guest Experience
Ford, Robert C, (Robert Clayton), 1945, author · Thousand Oaks, California : SAGE Publications, Inc, 2020
- Nhà xuất bản
- Thousand Oaks, California : SAGE Publications, Inc, 2020
- Mô tả vật lý
- 544 trang
- ISBN
- 9781544321509 (paperback)
- Phân loại Dewey
- 647.94068
- Chủ đề
- Hospitality industry--Customer servicesHospitality industry--ManagementHospitality industry--Personnel management
- Ngôn ngữ
- Tiếng Anh
Tóm tắt nội dung
"Today's economy is dominated by the service sector which continues to grow at a rapid pace. Even businesses dealing primarily psychical goods are now reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest Experiences 2e takes students on a journey through the unique world of the hospitality industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector including Walt Disney, Southwest Airlines, and The Four Seasons. Authors Michael Sturman and Robert Ford emphasize the critical importance of focusing on your guest to create that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing services in today's ultracompetitive environment"-- Provided by publisher
Tình trạng theo từng kho
| Kho & vị trí | Số bản | Đặt online |
|---|---|---|
| Sư Vạn Hạnh — Thư viện Sư Vạn Hạnh | Còn 2 trên 2 bản | Được |
| Hóc Môn — Thư viện Hóc Môn | Còn 1 trên 1 bản | Không |
Thông tin biên mục
| Thông tin | Chi tiết |
|---|---|
| 001Số kiểm soát | 76982 |
| 005Ngày và thời gian giao dịch lần cuối với biểu ghi | 03/11/2023 · 15:56 |
| 008Các yếu tố dữ liệu có độ dài cố định | 130925 |
| 020Số sách chuẩn quốc tế ISBN | 9781544321509 (paperback) |
| 040Cơ quan tạo biểu ghi biên mục gốc | HUFLIT |
| 041Mã ngôn ngữ | eng |
| 044Mã nước xuất bản/sản xuất | xu |
| 082Ký hiệu xếp giá theo phân loại thập phân dewey | 647.94068 F434D |
| 100Tiêu đề chính - Tên cá nhân | Ford, Robert C. (Robert Clayton), 1945- author. |
| 245Nhan đề chính | Managing Hospitality Organizations : Achieving Excellence in the Guest Experience / Robert C. Ford, Michael C. Sturman. |
| 250Lần xuất bản | Second edition. |
| 260Địa chỉ xuất bản, phát hành... (in ấn) | Thousand Oaks, California : SAGE Publications, Inc., 2020 |
| 300Mô tả vật lý | xxxi, 544 pages : ill ; 20x26 cm |
| 500Phụ chú chung | Previous edition: Managing quality service in hospitality : how organizations achieve excellence in the guest experience. |
| 520Tóm tắt/chú giải | "Today's economy is dominated by the service sector which continues to grow at a rapid pace. Even businesses dealing primarily psychical goods are now reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest Experiences 2e takes students on a journey through the unique world of the hospitality industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector including Walt Disney, Southwest Airlines, and The Four Seasons. Authors Michael Sturman and Robert Ford emphasize the critical importance of focusing on your guest to create that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing services in today's ultracompetitive environment"-- Provided by publisher |
| 526Phụ chú thông tin về chương trình học tập |
|
| 650Tiêu đề bổ sung chủ đề - thuật ngữ chủ đề |
|
| 700Tiêu đề bổ sung - Tên cá nhân | Sturman, Michael C. (Michael Craig), author |
| 852Nơi lưu giữ |
|
| 999Bộ sưu tập | Tài liệu tham khảo theo đề cương chi tiết |
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