Reference works
Customer relationship management : Electronic customer care in the New Economy
Muther, Andreas · Germany : Springer, 2002
- Publisher
- Germany : Springer, 2002
- Physical description
- 131 pages
- ISBN
- 3540413774
- Dewey classification
- 658.8
- Subjects
- Call centers--Management--Handbooks, manuals, etcCustomer relations--Management--Handbooks, manuals, etcQuan hệ khách hàng--Marketing--Sổ tay, hướng dẫn,v.vTrung tâm thông tin--Sổ tay, hướng dẫn,v.v
- Language
- English
Availability by location
| Location | Copies | Online request |
|---|---|---|
| Sư Vạn Hạnh — Thư viện Sư Vạn Hạnh | 1 of 1 on shelf | Yes |
Catalogue record
| Field | Value |
|---|---|
| 001Control number | 55458 |
| 005Date and time of latest transaction | 10 Apr 2018, 09:27 |
| 008Fixed-length data elements | 140523 |
| 020International Standard Book Number (ISBN) | 3540413774 |
| 041Language code | eng |
| 044Country of publishing/producing entity code | gw |
| 082Dewey Decimal call number | 658.8 M522H |
| 100Main entry – personal name | Muther, Andreas |
| 245Title statement | Customer relationship management : Electronic customer care in the New Economy / Andreas Muther |
| 260Publication, distribution, etc. (imprint) | Germany : Springer, 2002 |
| 300Physical description | 131tr. : minh họa ; 24 cm. |
| 500General note | Trên trang nhan đề có ghi: With 49 figures and 8 tables |
| 541Immediate source of acquisition note | Tặng |
| 650Subject added entry – topical term |
|
| 999Collection | Reference works |
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