Books, monographs & anthologies
Managing quality service in hospitality : How organizations achieve excellence in the guest experience
Ford, Robert C · Clifton Park, New York : Delmar, Cengage Learning, 2012
- Publisher
- Clifton Park, New York : Delmar, Cengage Learning, 2012
- Physical description
- 516 pages
- ISBN
- 9781111307738
- Dewey classification
- 338.4791
- Language
- English
Summary
Glossary(p.501-508)
Availability by location
| Location | Copies | Online request |
|---|---|---|
| Sư Vạn Hạnh — Thư viện Sư Vạn Hạnh | 2 of 2 on shelf | Yes |
Catalogue record
| Field | Value |
|---|---|
| 001Control number | 32295 |
| 005Date and time of latest transaction | 16 Jun 2015, 16:53 |
| 008Fixed-length data elements | 130613 |
| 020International Standard Book Number (ISBN) | 9781111307738 |
| 041Language code | Eng |
| 044Country of publishing/producing entity code | Nyu |
| 082Dewey Decimal call number | 338.4791 F434D |
| 100Main entry – personal name | Ford, Robert C. |
| 245Title statement | Managing quality service in hospitality : How organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 250Edition statement | International edition |
| 260Publication, distribution, etc. (imprint) | Clifton Park, New York : Delmar, Cengage Learning, 2012 |
| 300Physical description | xxvii, 516 p. : ill. ; 27cm. |
| 504Bibliography, etc. note | Includes index(p.509-516) |
| 520Summary, etc. | Glossary(p.501-508) |
| 546Language note | Nội dung bằng tiếng Anh |
| 650Subject added entry – topical term |
|
| 700Added entry – personal name |
|
| 856Electronic location and access | Contributor biographical information |
| 999Collection | Books, monographs & anthologies |
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