Books, monographs & anthologies
Managing the guest experience in hospitality
Ford, Robert C, Heaton, Cherrill P · USA : DelMar, 2000
- Publisher
- USA : DelMar, 2000
- Physical description
- 432 pages
- ISBN
- 9780766814158
- Dewey classification
- 647.94068
- Subjects
- Hospitality industry -- Customer servicesKhách sạn -- Dịch vụ khách hàngKhách sạn -- Quản trị
- Language
- English
Availability by location
| Location | Copies | Online request |
|---|---|---|
| Sư Vạn Hạnh — Thư viện Sư Vạn Hạnh | 1 of 1 on shelf | Yes |
Catalogue record
| Field | Value |
|---|---|
| 001Control number | 10481 |
| 005Date and time of latest transaction | 20 Dec 2016, 13:57 |
| 008Fixed-length data elements | 131128 |
| 020International Standard Book Number (ISBN) | 9780766814158 (pbk) |
| 041Language code | Eng |
| 044Country of publishing/producing entity code | Xxu |
| 082Dewey Decimal call number | 647.94068 F434R418 |
| 100Main entry – personal name | Ford, Robert C. |
| 245Title statement | Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton |
| 260Publication, distribution, etc. (imprint) | USA : DelMar, 2000 |
| 300Physical description | xxiv, 432p. : ill. ; 23cm. |
| 500General note | This book is dedicated to Bruce Laval, the fater of guestology |
| 504Bibliography, etc. note | Index(p.424-432) and appendix(p.421-423) |
| 520Summary, etc. | Glossary(p.415-420) |
| 546Language note | Nội dung bằng tiếng Anh |
| 650Subject added entry – topical term |
|
| 700Added entry – personal name | Heaton, Cherrill P |
| 999Collection | Books, monographs & anthologies |
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