Scanned materials
Managing quality service in hospitality : How organizations achieve excellence in the guest experience
Ford, Robert C, Heaton, Cherrill P, Sturman, Michael C · Clifton Park, New York : Delmar, Cengage Learning, 2012
- Publisher
- Clifton Park, New York : Delmar, Cengage Learning, 2012
- Physical description
- 516 pages
- ISBN
- 9781111307738
- Dewey classification
- 338.4791
- Language
- English
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Catalogue record
| Field | Value |
|---|---|
| 001Control number | 42903 |
| 005Date and time of latest transaction | 19 May 2016, 16:54 |
| 008Fixed-length data elements | 130613 |
| 020International Standard Book Number (ISBN) | 9781111307738 |
| 041Language code | Eng |
| 044Country of publishing/producing entity code | Nyu |
| 082Dewey Decimal call number | 338.4791 F434D |
| 100Main entry – personal name | Ford, Robert C. |
| 245Title statement | Managing quality service in hospitality : How organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 250Edition statement | International edition |
| 260Publication, distribution, etc. (imprint) | Clifton Park, New York : Delmar, Cengage Learning, 2012 |
| 300Physical description | 516tr Ebook |
| 504Bibliography, etc. note | Includes index(p.509-516) |
| 520Summary, etc. | Glossary(p.501-508) |
| 546Language note | Nội dung bằng tiếng Anh |
| 650Subject added entry – topical term |
|
| 700Added entry – personal name |
|
| 856Electronic location and access | Contributor biographical information |
| 999Collection | Scanned materials |
=001 42903=005 20160519165457.7=008 130613=020 ##$a9781111307738=041 0#$aEng=044 ##$aNyu=082 ##$a338.4791 $bF434D=100 1#$aFord, Robert C.=245 10$aManaging quality service in hospitality : $bHow organizations achieve excellence in the guest experience / $cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton.=250 ##$aInternational edition=260 ##$aClifton Park, New York : $bDelmar, Cengage Learning, $c2012=300 ##$a516tr $bEbook=504 ##$aIncludes index(p.509-516)=520 ##$aGlossary(p.501-508)=546 ##$aNội dung bằng tiếng Anh=650 #0$aHospitality industry $xCustomer services.=650 #0$aHospitality industry $xManagement.=700 1#$aHeaton, Cherrill P.=700 1#$aSturman, Michael C.=856 ##$aContributor biographical information=LDR 01008nz a2200301n 4500